FAQ

A Payday Loan is an advance of money to help you meet your short-term financial needs. Typically, the loan is repaid on your next payday. If you have entered into a third or a subsequent loan in a 62 day-day period your loan can be re-paid over two or three pay periods depending on your pay frequency.

• Must be 19 years of age with Valid Picture ID
• An open and active bank account
• A Steady Source of Income

Up to 50 % of your net income with a maximum of $1500.

No. We lend off of many sources of income:

• Payroll
• Employment Insurance
• Child Tax Benefit
• Canada Pension Plan
• Child Tax Benefit
• Disability Benefit

If your source of income is not listed, we may still be able to help just contact us to discuss. Email loans@cashstoploans.com or call 1-877-376-8787

We charge $15 per every $100 borrowed.

• Your most recent pay stub, or other proof of income
• A bank statement which shows the last two deposits from your income and the bank account number
• A blank cheque or pre-authorized debit form
• A copy of a valid government-issued photo ID and also a picture of you holding your ID close to your face
• Additional documentation may be required

If you select the Decision Logic option for providing your bank statement there is no need to send us your bank statement and approval times are quicker. This also makes it so you do not need to provide a bank statement every loan.

Inverite is a program we use that allows us to review a read-only version of your bank account. We will send you a link, you would log in using your online banking information.

This information is private, we cannot see your username or password.

We cannot make any changes or transactions; it is a read-only version of your statement so we can see our debit and your income to approve your loan.

Quickest most secure way for you to provide your banking in order to receive a loan.

You will receive an email after completing the online loan application. If we require any further documentation, we will let you know. Once everything is received approval is usually done with 30 minutes. You can follow up with us be email to loans@cashstoploans.com or call us at 1-877-376-8787, or use our online Chat function.

We will send the funds to you by E-Transfer or you can pick up your funds in one of our store locations.

• In Store
• Send an E-Transfer to loans@cashstoploans.com (please include your first and last name)
• Auto Withdrawal from your Bank Account

Yes, for new loans please click on the Existing Clients link on our Website or email us at loans@cashstoploans.com.  You can also use our online Chat function, or give us a call at 1-877-376-8787. If using Decision Logic to provide your bank statement no need to send us anything.

If you need financial help, we’re here, and there are a couple of ways to get in touch –  phone or text us at 250 545 1777 or call our toll-free number 1 844 545 1777. Our customer support team is available during business hours to assist. If you’re reaching out after our operational hours, feel free to leave us a message, and we’ll promptly return your call.

For those who prefer written communication, you can drop us an email at loans@cashstoploans.com. We value quick responses and will get back to you promptly. If you’d like to have a direct conversation, just send us an email to request a call-back. Please include your phone number and the reason for your inquiry. Our dedicated customer support team is ready to assist you and will reach out to you via phone.

Additionally, you can reach us through fax at 250 376 8784 for your convenience.

We understand that many of our customers appreciate direct communication, so don’t hesitate to give us a call. And if you’re looking for quick answers to common questions, you’re welcome to continue exploring our website’s FAQ section.